Objectives
- Maintain high quality service standards by providing exceptional service to both students and education providers.
- To maintain good consistency for fair and strict application of rules, impartiality and fairness in decisions based on ethical guidance.
- To provide good value of service to student and education provider.
- To make sure we meet all our contractual obligations with education institutions, particularly in relation to marketing, recruitment and information given to the students.
- To give relevant, accurate, and comprehensive information and advice based on student profile, preference, objective and background.
- To better understand the socio-economic backgrounds of students who may have different preferences regarding the balance between course and quality and act accordingly.